POLICY

Katour Line Designer Wig Collection has Guaranteed Low Prices for Human Hair Wigs on the Web. We are a full service online service Wig Store offering high fashion Human Hair Wigs for women of color. Our professional team consist of skilled and trained technicians specializing in the art of precision cutting, styling and wig maintenance.

Customer Service
Customer satisfaction is very important to us. Our entire staff focuses its efforts on one goal: your complete and total satisfaction.

Our hours of operation are: Monday through Thursday 10am to 5pm EST (our office is closed on all Federal Holidays). If you have any questions or comments regarding our products or services, representatives are available to answer your questions by phone during regular office hours(704)752-7566. For additional customer assistance, you are welcome to leave any message that we can respond to via e-mail 24 hours a day. E-mails responses are replied in the order that they are received. Response time may vary (depending on e-mail volume).

Payment Terms
Method of payments are; VISA, MasterCard, American Express, Cashiers Checks and Money Orders (sorry, NO PERSONAL CHECKS). Make Cashiers Checks and Money Orders payable to: Katour Line Company or Katour Line Wigs. COD's are not accepted. Merchandise over the amount of $800.00 must pay with a bank cashiers check or money order.

Sales Terms
Katour Line Designer Wig Collection asks that you inspect all merchandise for any shipping errors on our part upon the receipt of goods. Notification of any order discrepancies must be made within 5 days from the date that the merchandise was received. No Refunds, Exchange Only.

Order Cancellations
Orders must be cancelled 48 hours after the order has been placed to receive a full refund. Orders canceled after 48 hours will receive a Katour Line Credit of the order total amount to use towards a future purchase (no exceptions permitted). Request must be in writing via e-mail or by phone. Be sure to include your full name and order number along with your submission. No cancellation is allowed for custom made and all special orders once they are in production.

Shipping
MERCHANDISE WILL ONLY BE SENT TO BILLING ADDRESS. Standard shipping orders are shipped in 7-14 BUSINESS DAYS. Business days does not include weekends or holidays. Standard shipping orders are shipped in the manner of which they are received. All United States standard shipping orders will be shipped via US PRIORITY (when shipped). International orders please allow an additional 7 to 10 days for delivery. Custom/Specialty orders are shipped in an additional 3 to 5 business days to the Standard shipping. Standard shipping charges for the United States start at $9.60, and Express orders $23.80. Shipping prices are determined by the destination and weight. Standard shipping charges for International orders will vary. Additional port charges may apply to certain countries (there is NO EXPRESS SHIPPING to International Airmail, APO’s, or Canada). Our methods of express shipments are United States Postal Service. Some Express orders may take an additional 24 hours to receive depending on the city and state location.

Express orders must be placed by 12:00 p.m. EST (on a business day) to be shipped in 24 hours. Orders placed after 12:00p.m., will be processed on the next business day, and will be shipped in 48 hours. In the event that the express order is placed on a holiday or weekend, the order will be processed on the next business day. Express orders are NOT available for custom-made, or specialty colored wigs. All orders are processed within 24 hours after the order has been received.

**Due to high volume of orders, shipping time may vary. To check on the status of your order, please e-mail us. Be sure to include your full name and order number.

NOTE: STANDARD SHIPPING ORDERS ARE NOT GUARANTEED TO BE SHIPPED ON A CERTAIN DATE.

Damaged Merchandise
In the event merchandise is received damage due to shipping, contact your local postal facility, fill out a damaged merchandise claim form, and request to return the merchandise to our company at no cost. Contact our office as soon as possible to let us know about the damaged merchandise, so that we can document the claim in our records. A replacement product will be shipped to you when the damaged merchandise has been received.

Lost Merchandise
On rare occasions, merchandise is lost in transit. Katour Line Designer Wig Collection is not responsible for any merchandise lost by the United States Postal Service. All shipped merchandise from our company will require a delivery signature. No packages will be delivered without a signature. If no one is home, a note will be left stating that you have a package at the Postal Facility. If a request to waive the signature is made by the customer, the customer will accept full responsibility for the unsigned delivery. Lost, late or delayed deliveries complaints should be addressed to the United States Postal Service. Customer may request a tracking number to trace any lost merchandise.

Returns
Returns will not be accepted unless it has been preauthorized by Katour Line Designer Wig Collection within 5 days from receipt of goods. To receive a return authorization number, contact our office. The number must be recorded on the outside of the box by the shipping label. A copy of the packing slip or invoice must accompany all returns, with a note stating your exchange. The returned merchandise must be contained in its original box and the tags must be attached. The customer is responsible for the cost of the returned merchandise, and Katour Line Designer Wig Collection will pay for the return shipment back to the customer. It is encouraged that all customers insure returned merchandise for lost protection purposes. Katour Line Designer Wig Collection will not be responsible for any exchange merchandise that is lost in transit. Our company reserves all right to refuse any exchanges if the wig(s) or product appears to be altered, used or worn in any way.

Katour Line Designer Wig Collection is not responsible for any merchandise that is returned back to our company due to an unclaimed condition. The re-shipment of any merchandise will be at the consumer’s expense.

Merchandise meeting the above criteria may be returned for exchange only or Katour Line store credit (SORRY NO REFUNDS). *UNDER NO CIRCUMSTANCES WILL KATOUR LINE BY KYM DESIGNER WIG COLLECTION ACCEPT RETURNS AFTER 15 DAYS OF INVOICE.

Cancer/Hair Loss Patients Discounts
Katour Line Designer Wig Collection offers a 15% discount rate on all wigs, products and services to Cancer/Hair Loss Patients. In order to receive the discount, the customer must mail or fax us documentation from a doctor stating the condition (must be on the physician letterhead, documents will be verified). After the verification process, the customer will receive the discount on each purchase thereafter.

Custom Specialty Orders
Custom/Specialty orders are available upon request. For wig design or color accuracy, a photograph of the request must be submitted to our company (include daytime phone number). The cost of the product will be determined after the photograph has been received. Specialty colors are $20 per color application (see Specialty Color Chart). Due to the one of a kind nature of a custom/specialty request, there are NO EXCHANGES OR REFUNDS with these products.

Custom Lace Front Wig Units
Customized Lace Front wigs can be requested on a custom order bases. To place an order, you can mail, e-mail or call for an information package. Be sure to include your name, address, daytime phone number as well as an alternate number (if you are sending an e-mail or mail) for a timely response. Step by step instructions will be given to you in the package on how to place your order (along with an order form). The following information will be needed: Hair color sample or photograph (for accurate color duplication), head size (see wig size info) and a clear photograph of the desired wig style and texture or you can pull a wig style creation from our collection. Upon receiving the necessary information, a representative will contact you to finalize your order. Prices per unit will range from $550 & up. The total of the purchase will be determined by length, texture and wig style (units may also be purchased un-styled). If your finances do not accommodate the cost of the wig, don’t worry. Our Katour Line Lace Front Payment Plan will provide financial assistance to those in need. A minimum payment of $300 is required to enroll. Payments may be made weekly, bi-weekly or at your lecture until the balance is paid in full. The balance must be paid no later then 60 days from the deposit processing date. We will begin processing your custom made request when the total balance is at a zero balance. Unpaid balances or monies received are non-refundable. Due to the one of a kind nature of your wig request, WE DO NOT GIVE REFUNDS OR EXCHANGES on Lace Front Units. To cancel an order, customized orders must be canceled no later then 48 hours after the order is placed to receive a full refund. Order cancellation must be in writing via e-mail or by phone. Be sure to include your full name and order number along with your submission. Order cancellations will not be approved after 48 hours of the order date, no exceptions.

Shipping time frame for up front payments will take approximately 4 to 6 weeks (business days) to custom make (some make take longer depending on the request), and 3-4 days to receive the order when it is shipped. Customers outside of the United States, shipping delivery will vary.

Lace Front Wig Unit Structure

Wig Care
Wig styles are not permanently set unless noted (*). Avoid any moisture. Basic wig styles are specially cleaned, conditioned and reset for $25.00 plus shipping & handling, curly styles $35.00 (plus S&H).

To send in your wig in to be cleaned, you must include the name of the wig style and your daytime number. Attention all cleanings to: Wig Care Service. Depending on the volume, Wig Care Service shipping is approximately 7 business days after wig has been received. Katour Line Wig Care Service is only available to Katour Line customers and wig products.

Back Orders
If your order is out of stock at the time that you place your order, you will be notified for an alternate color or wig choice. On occasions, merchandise is in stock at the time that the order is placed, but is not in stock at the time of shipping. In this case, your order can be delayed. Contact our office if your order has not been received in a timely manner to check on the status.

Delayed Orders

Keep in mind that the order form must be properly completed. If there is an error in your order, there will be a delay in shipping. Do not forget to:

* Include the color and head size of the wig.
* Double check your credit card account number and expiration date.
* Put cardholders name and billing address (we DO NOT ship to an alternate address) on the order form.
* Allow an additional 3 to 5 days (to the standard shipping) for custom orders.

*UNDER NO CIRCUMSTANCES SHOULD KATOUR LINE WIGS BE USED FOR PHOTO SHOOTS, EDITORIAL OR ANY FORM OF PROMOTION FOR ANY HAIR SALON, HAIR STYLISTS, COMPANY OR ORGANIZATION UNLESS YOU HAVE RECEIVED PERMISSION FROM KATOUR LINE DESIGNER WIG COLLECTION. FAILURE TO CONTACT KATOUR LINE WIGS BEFORE SUCH ATTEMPT WILL RESULT IN THE PROPER LEGAL ACTIONS. KATOUR LINE DESIGNER WIG COLLECTION RESERVES THE RIGHT DENY ANY PROMOTIONAL DISTRIBUTION OF KATOUR LINE WIGS, UNLESS IT IS UNDER A CONTRACT AGREEMENT WITH KATOUR LINE DESIGNER WIG COLLECTION AS SOLE OWNER AND DESIGNER OF THE PRODUCT.